Hey Reader, We can all agree that the job market has beenā¦chaotic these past couple of years, right? The wildest thing? Every job posting seems to get hundreds, if not thousands, of applicants. Sure, half of them are āspray and prayā applications sent to every open job on the internet, but still, the numbers can be intimidating. So, who are the people who actually land these roles? š¤ Well, my team and I speak directly with CS hiring managers on a regular basis, and they all say that the...
4 months agoĀ ā¢Ā 3 min read
Hey Reader, Have you noticed that we humans are obsessed with growth ā in our lives, in our careers, in our bank accounts? But lately Iāve been wonderingā¦ what if growth doesnāt always mean more? What if it just means different? Iāve been wrestling with this idea my whole life. People have always challenged some of my choices and guilt-tripped me in the name of growth. Like the time I left a big enterprise company to join a small startup. āIsnāt that a step back?ā they asked. Honestly? It was...
4 months agoĀ ā¢Ā 3 min read
Hey Reader, Thereās a moment from my CS career Iāll never forget. I had just wrapped a monster quarter (hit every KPI, saved a huge at-risk account, and closed a $1.2M expansion deal). I was sure a promotion was coming. But when the next review cycle came around, I didnāt get a new title. No raise. Nada. I remember thinking: āIs this what career growth is supposed to feel like?ā š«¤ And I know Iām not the only one whoās felt that. Most of the people I coach inside my Customer Success Next Level...
5 months agoĀ ā¢Ā 2 min read
Hey Reader, Thereās something I donāt talk about much, but I think itās important to say out loud: Doing this work ā supporting job seekers while theyāre in the thick of their hope and heartbreak ā can be emotionally intense. Because behind every resume I help fix and every strategy I teach, thereās a real person whoās often running out of confidence. Some weeks, we celebrate wins and offers and new beginnings. Other weeks, weāre just helping someone hold on a little longer. Thatās why...
5 months agoĀ ā¢Ā 2 min read
Hey Reader, Wherever this email finds you ā maybe in the office, maybe strolling through a vacation town in Europe, or working remotely from your childhood home ā Iāve got a quick reminder for you: Summer is the perfect time to update your resume and make sure itās optimized for Customer Success roles when hiring picks back up in a couple of months. But wait! Before you roll your eyes and think, āIf I change my resume one more time Iām gonna puke!ā š
Let me remind you: Iām not the person who...
5 months agoĀ ā¢Ā 3 min read
Hey Reader, Let me tell you a quick story. Back in the early years of my CS career, I thought I was doing everything right ā I hit my goals, I supported my team, I made customers happy, I kept renewals solidā¦ in short, I thought I was killing it. š So when a promotion opportunity came up, I thought I was the obvious choice. But I didnāt get it. Someone else did ā a teammate I honestly thought I was outperforming. And that moment stuck with me. Not because I was jealous (okay, yea I was), but...
5 months agoĀ ā¢Ā 2 min read
Hey Reader, Have you noticed that hiring seems to have picked up a little lately? More job posts are going up, thereās more chatter about growing teams, and more people are announcing new roles. But somehowā¦ youāre still stuck. Youāre applying, youāre updating your resume, youāre trying to do all the right thingsā¦ And yet ā no interviews. š Or maybe worse ā multiple rounds of interviews that go nowhere. If that sounds like you, I want to tell you something Iāve been saying to a lot of people...
6 months agoĀ ā¢Ā 2 min read
Hey Reader, The job market has been exhausting these past couple of years. From mass layoffs to hiring freezes, it feels like job seekers have been stuck in a broken loop. šµš« But just like with many things in life, the only way outā¦ is through. Thatās why Iām in your inbox every week ā to help you adapt to the new normal in the job market and build the (new) skills you need to land a well-paid, fulfilling Customer Success role. And today I want to help you prepare for one of the most natural...
6 months agoĀ ā¢Ā 2 min read
Hey Reader, The last couple of weeks have been a whirlwind between launching my brand-new group coaching program and celebrating a ton of exciting offers from our 1:1 clientsā¦ But thereās one more thing Iām especially excited about: Over the past few months, weāve welcomed thousands of new faces into our community: Weāre now 47,000 strong on LinkedIn, and over 10,000 of you are reading this newsletter every week!!! š Whether youāve been here since 2021 or you just joined last week ā WELCOME....
6 months agoĀ ā¢Ā 3 min read
